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TERMS OF BUSINESS: Commercial
Please read Terms of Business & Conditions & Privacy Policy in the use of Use of this website
Independent Financial Services (Commercial)), a privately owned specialist commercial mortgage and business financial services company. Located : 63 Meadway, Rochdale, Lancashire. OL11 3NP from hereon known as ''company'' and the consumer or end user known hereon as ''consumer''.
Independent Financial Services (Commercial) transact in none regulated FSA financial services products for commercial and business finance and consultancy services. The FSA does not afford protection in certain circumstances for commercial finance & business consulancy services. i.e. commercial loans and second charges. Full details can be obtained by unregulated products accessing www.fsa.gov.uk. In the event of FSA Regulated products the Company acts as an introducer & marketing marketing agent / introducer to various regulated and authorised Financial Services Authority (FSA) agents, independent advisors and product providers. For example Independent Financial Services GB in respect of FSA regulated products & services.. At the time of engagement by the Consumer for financial services to the Company you will be clearly informed whether your dealings for the life cycle of any sale or transaction will be with Independent Financial Services GB or Independent Financal Services (Commercial).
Transaction between the Company and Consumer will be a Non-advised basis information is provided so you can make an informed decision, and the Consumer is rest assured of the ensuing responsibilities and implications as a Consumer. If in doubt seek professional financial advice.
If you would like to find out more about Independent Financial Services (Commercial) and associated companies please visit "About Us'' Link in the left hand column or seek additional information please contact us.
The Company is covered by Professional Indemnity Insurance that provides additional protection. Consumer Credit License No. 621352. Data Protection No. Z88277628
Locum Agreement: In recognition of the fact that a member of the Company ) is not able to conduct routine mortgage or insurance business. Then in order to ensure that the interests of you the client(s) are not placed at Risk it is agreed that the responsibility for 'locum cover' will be vested to another suitably qualified and professional person at the discretion of the Company
We will outsource any support to a third party, which may be via telephone and electronic means.
These Terms and Conditions govern your use of our website. We strongly suggest you to read the Terms and Conditions as they form a contract between the Company and Consumer for use and contents of our website, and information herewith contained.
As a consumer if you do not agree with these Terms and Conditions, please do not use Company web-site, please EXIT with immediate effect. By accessing Company website you are consenting to have accepted the Terms and Conditions in full as detailed here.
Consumers attention is also drawn to the Contact Us page and Company Privacy Policy, Links are provided on the Home / Index page for Consumer consideration.
Consumer Duty of Disclosure: Your insurance is based upon the information provided to the Company, insurer and its agents, and you must ensure that all such information is complete and accurate, and any material facts that may influence the insurer's decision to accept the policy and what terms are applied must be fully disclosed, if in doubt 'disclose' material facts. As failure to disclose material information may invalidate your insurance cover and could result in part or all of a claim may not be settled by the insurer. In the case of fraudulent applications and claims legal action may be initiated against the consumer for any losses incurred via the Company or insurer.
Company Obligation to You: Company will use reasonable attempts to maintain Company websites in a professional manner, and fit for the purpose of online purchasing by the Consumer. The Company cannot guarantee service standards are sustainable, the Company cannot accept responsibility for any interruptions or failures in the operation of Company website or for any malfunctions that may occur, or for any costs, loss of profits, loss of data, or consequential losses arising from Consumer use of this or related company web-sites, or inability to access or use Company website. Due to circumstances beyond our control Company do NOT warrant that the information and data accessible via Company website is accurate, or completely up to date. However we will take all reasonable measures to provide adequate service delivery to the Consumer that the contents of the Company website is accurate and fit for the purpose of use and functional. Nothing in these terms and conditions shall exclude the Companies liability for death or personal injury resulting the Companies negligence.
The company reserves the right to restrict Access to Company website that may be suspended temporarily or permanently without further notice. This may be for Company website maintenance, and upgrading purposes at the discretion of the Company.
Company Disclaimers: Company website, its contents and references are provided without any representation, term, condition or warranty of any kind, either express or implied (and whether implied by law, custom, or otherwise) in respect of our website and/or its content to the extent permitted by law. Unless we specifically state otherwise, the information and content on our website is provided "as is" and with all faults and you take the entire risk as to satisfactory quality, performance, accuracy and effort.
Due to the nature of websites, we take reasonable precautions to maintain data as up to date, and changes to implement new content may not be immediate due to the involvement of technical experts, prior to incepting insurance cover Independent Financial Services GB and any relevant insurer under-writers reserve the right to amend policy terms and premiums. This website along with any other owned by Independent Financial Services take no responsibility for malfunction, collapse or failure of any electronic/auto including but not limited to The Internet (in part or in whole), Web Portals (in part or in whole), EDI, XML Messaging (extensible Mark Ip Language), other electronic or similar submission process used intermediaries and / or customer / clients on behalf of the Insured, Insured direct or via Independent Financial Services GB or Independent Financial Services (Commercial)
Quotations are provided by the Company on a non advised basis. This means that no advice is given or implied and you are solely responsible for deciding whether the policy is suitable for your needs. If you require advice we recommend that you speak to an independent financial advisor, or suitably qualified professional.
Pricing and availability: Prices, availability, and terms of any offer may cahange without notice or obligation the Company is not responsible for price, typographical, photographic, or ther errors and reserves the right to cancel any order resulting from such errors. Availability is not gauranteed and is subject to product provider acceptance and terms, often outside the Companies control. Not all covers may be immediate and subject to full Under-writing and acceptance.
Disclaimer: We have taken care to ensure that the information on this web site is accurate. However we can give no guarantee as to the the accuracy of the content of the site. We accept no liability for any losses whether direct or indirect arising from errors on our part. This web site has links to other sites which are hosted by other providers for which we have no control or authority over content, pricing or accuracy. To follow any such link is at your own risk.
Company will be released from our obligations under these Terms and Conditions, and in the Key facts About our Insurance Services in the event of any causes beyond our due responsibility & control, which results in the provision of Company website not viable or practical in use.
Company exclude to the fullest extent possible under English Law, and save in respect of death or personal injury arising from negligence, all liability for any claims, losses, demands or damages arising directly, or indirectly out of, or in any way connected with the content, or your use, or inability to access Company website including without limitation damage to, or viruses or computer bugs, or server malfunctions which may affect your computer equipment or other property on account of your access to, use of, or downloading from Company website.
Company takes no liability for any errors or omissions in the content of Company website and your use of Company website is entirely at Consumers own risk. Company do not accept any liability in respect of losses or damages arising out of changes made to the content of Company website by unauthorised third parties and non company members, although we endeavour to place appropriate security measures, but cannot factor completely for the unknown.
Consumer acknowledges that you are solely responsible for the use to which you put Company website and all the results and information you obtain from it and that all warranties, conditions, undertakings, representations and terms whether expressed or implied, statutory or otherwise are hereby excluded to the fullest extent permitted by law.
Company does not endorse, or verify the contents of third party websites and links, due to the nature of the World- Wide -Web is often beyond the Companies control. We request consumers to exercise caution, and 'buyer be ware'
If you have applied for life insurance or critical illness or Total Permanent Disability, income or health or life cover there may be some circumstances where we are unable to provide a quotation in which case we will forward your details to a carefully selected third party with the aim of providing the quotation you have requested
If you have applied for secured loan or unsecured loan the Company will use the information you have provided to:
* Process the application you have made online or offline; make, or cause searches to be made, at a credit reference agency, or agencies - these searches will be shown in any other searches which are made in connection with applications made by yourself and other members of your household. The disclosure of multiple searches may adversely affect your credit profile and may make credit harder for you to obtain; information held about you by a credit reference agency may already be linked to records relating to another person, for example your spouse, and for the purpose of your loan application you will be treated as financially linked. Your secured loan or unsecured laon application will be assessed with reference to all linked records;
* If you have confirmed you are linked financially with another person, you are declaring that you are entitled to (a) disclose information about that person and/or anyone else referred to by you and (b) that you authorise the Company and any lender or product provider involved in the application to search, link and/or record information at credit reference agencies about you and/or anyone else referred to by you. You have obtained authorisation or permission from any third party to disclose their information for a credit check, and high-lighted the possible disadvantages.
Duty of disclosure: It is vital the information provided by you forms the basis of a legal contract between you and your insurer or scheme agent and that you have an ongoing duty to disclose all circumstances & material facts which may effect for example claim or under-writing process, or payment information for premiums. It is therefore crucial that all information provided is true, accurate and complete, if not sure ask for guidance. Any omission, misrepresentation or failure to disclose an important change of circumstance could potentially invalidate your insurance cover and could mean that a claim may not be settled by the insurer or its agent. It is IMPORTANT that you read the insurance policy information carefully to ensure that the insurance cover meets your needs and circumstances. This is particularly important if any of the circumstances outlined in the insurance policy documentation apply to you because either an exclusion, or policy condition may hinder you from being able to make a claim as a non advised online transaction
Company Rights reserved: Company reserves the right to amend herewith Terms and Conditions and content of Company website(s) for whatever reason at any time, including denial of access, and at the Companies sole discretion at any time and without notice or prejudice. Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions. We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply online, together with ay related application form completed and submitted. Consumer will be bound by such amendments and upgrades, and Consumer highly recommended that you regularly visit this page and contents of this website and policy documents to read Companies current Terms and Conditions on a regular basis. Any amendments to terms and conditions must be agreed in writing by us, if appropriate, by the relevant company with whom you contract. If you seek to know any commission or payment due to the Company via any product provider, or agent this information is available upon written request, if not already disclosed by any respective product provider, lender or agent. or the Company direct to the Consumer.
Copyright, Other Intellectual Property Rights and Licence & Agreements: All Company Website content, unless for the personal transactional use of the Consumer may not be used for Commercial utilisation for profit or non profit without the Companies written permission. All such Copy Right and Intellectual rights are reserved by the Company (including, without limitation, all database rights, rights in design, rights in know how, patents, and rights in inventions where registered or unregistered, content and materials belong to the company, or its business / commercial partners). Trademarks displayed in Company website cannot be used without prior written permission of the owner of the Trademarks.
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Consumer may not modify or amend Graphics or content Company website, the contents may not be published, distributed, transmitted, reproduced without the Companies written consent.
Consumer access to Company Websites: Company will use contact information from any Consumer to deliver information and other confirmations to you and to get in touch with you when considered necessary.
Privacy Policy Online: (Please CLICK PRIVACY for full details)
Company Online Security: Safety of Consumer personal details Company is aware that when the Consumer purchase items or services online Consumer seek your personal details and your credit or debit card information to be private and secure. Company is committed to providing this security for the Consumer. Company facilities for secure-server encrypts all the details in your online transaction. The encryption process takes the characters you enter and converts them into a coded form, which is then securely transmitted for processing.
Protecting Consumer Information: All personal information about you the Consumer will be treated as private and confidential (even when you are no longer a customer), except where the disclosure is made at your request, with your consent in relation to administering your insurance and except where law requires the Company concerned. As part of the Financial Service Authorities (FSA) duties, the Company may be asked to provide them with access to Company customer records in order that FSA may carry out a review of our activities. Also police may obtain access for legal purposes.
Specific or all of the information you the Consumer supply the Company in connection with your insurance proposal may be passed to insurance and other companies for underwriting, claims and premium collection purposes. Consumer data will be held in accordance with the Data Protection Act 1998, under which you have a right of access to see personal information about you that is held in our records, whether electronically or manually. If the Consumer has any queries, please write to Mr M. Ashaf at the below address.
Electronic data: Apart from Consumer personal information, which is addressed by our Privacy Policy, Company will treat any communication or material you send to Company website electronically, or otherwise, including financial information but limited to data, questions, comments, suggestions, or submissions ("your information"), as non-confidential and non-proprietary. By submitting your information to our website, you irrevocably agree never to assert any copyrights, moral rights, or other rights you may have in such material.
Company may use Consumer information for any purpose, including but not limited to reproduction, transmission, disclosure, publication, broadcast and posting for data processing, security measures and compliance procedures.
Monitoring telephone calls and electronic communication: Telephone calls using the telephone numbers provided on this website, and insurers and their respective agents and electronic mail correspondence with the Company at the email addresses accessible through, or discernible from, this website may be recorded or monitored. By using such communication methods you are consenting to the recording or monitoring of the same for security and training purpose and to fulfil training plus compliance procedures.
Guidance on How to cancel: Consumer may have a statutory right to cancel this policy within a short period. Please refer to your policy summary or your policy document for further details. If you cancel you will receive a pro rata refund of premium from the insurer. Insurers are also entitled to make an administrative charge which can be £25 - £35. Company may keep an amount that reflects the administrative costs of arranging and cancelling the policy.
If the Consumer desires to cancel outside this cancellation period you may not receive a pro rata refund of premium. Company may also keep an amount that reflects the administrative costs of arranging and cancelling the policy.
Cancellation Rights (Consumer Clients only): For general insurance products the Consumer has a right to cancel a policy within 14 days of conclusion of the contract or receipt of the policy terms and conditions whichever is the later. If cancellation notice is received in writing the date of cancellation will be taken as the date of despatch else it will be taken as the date of receipt. Company suggests refer to the insurers policy wording for full details on how to cancel and what you may have to pay.
Termination of Contract - General Insurance Products: For general insurance products You, or We, may terminate our authority to act on your behalf at any time, without penalty. Notice of this termination by either party must be given in writing
Company Charges: Company are remunerated arranging Consumer insurance by the insurer and will disclose the amount, if asked. Unless we state in our documentation, or agree separately with you, no fees or service charges are payable in addition to your insurance premiums. However, Company does reserve the right to make an administration charge of no more than £25 for issuing the following documentation: Replacement policies or certificates in the event of the loss or misappropriation of the original paperwork & Copy policies or certificates requested by other parties, such as solicitors or banks. In the event of a policy being cancelled mid term, and not replaced by another policy, we may deduct our commission from any premium rebated by the insurers to cover administration cost
Consumer Client Money: Client or Consumer money is money of any currency that we receive and hold in the course of carrying out insurance mediation on behalf of clients. We only hold client monies via 'Risk Transfer Authority' by any relevant insurers. We do not hold authority to hold Client monies via the FSA. with regards to certain insurers Company agency agreement with them allows us to hold the premiums you pay. In relation to retail customers, it is deemed the Company has your consent that any interest or exchange gain earned on client money we hold, will be retained by us if and when this eventuality occurs. The Company may transfer client money to another broke or agent for the purpose of effecting the transaction where the Company has utilised another broker to place the insurance on your behalf.
Consumer Methods of Payment: Company or its agents are responsible for issuing invoices detailing the premium, taxes and fees (if applicable) for all new and renewals and mid term alterations. Consumers are responsible for paying promptly all invoices to enable us to pay your insurer in respect of your insurances within the credit terms imposed upon us by insurers. Please note that we have no obligation to fund any premium, taxes or fees (if applicable) on your behalf and we have no responsibility for any loss you may suffer as a result of insurers cancelling the insurance or taking any other prejudicial steps as a result of late payment where it is substantially attributable to you.
We normally accept payments by cheque. It may be possible to spread payments through a insurers' instalments schemes or the credit facility arranged with a specialist premium finance provider, and also via Credit Card payments Personal clients may also be able to pay by credit card or Debit Card (but the card holder may charge a administration fee which is beyond our control)
Return of Consumer Monies: Return premiums usually arise if an insurance risk is reduced, or policy cancelled but administration fees of up to £35 may be retained via the Companies discretion. Other Taxes and Costs May Exists. Other Taxes and Costs May Exist in relation to the products and services offered which are not implemented by the Company
Complaints: Company desire is to provide a high level of service at all times. If, however, you have reason to make a complaint about our service you should contact the Compliance Officer in writing at the above address or by telephoning 0845 4860786.
How to claim on your insurance Policy: Please refer to your policy summary or your policy document if you need to notify a claim. You should contact the insurer direct as soon as possible using the contact details provided. If in doubt about whom you should contact, please contact us by e-mail.
Website Analysis: When you visit our company websites, a certain amount of information is retained regarding the event to enable us to understand the profile of our visitors, security and processing and the Consumers consents to retention of this information.
Security: The Company take security and protection measures as vital to not only safe guard our interests but that of our clients. We have sophisticated firewalls in place to safeguard clients personal data from third party unauthorised access. We take reasonable precautions to protect your security, but cannot take responsibility for hacking, viruses, and cookies, and other activities that compromises our security and is beyond our control
Zero Tolerance:
Company have zero tolerance to abusive, threatening, aggressive and unreasonable behaviour to members of staff belonging to Independent Financial Services (Commercial), we reserve the right to cease trading activity with any client in any stage of our relationship with you or related parties. A written notice will be sent for zero tolerance activities and company principals decision will be final and non negotiable. This applies to general insurance products and secured / unsecured loans.
Non Regulated FSA Activities: For example in the case of certain commercial loans and unsecured loans Independent Financial Services (Commercial) act only as an 'introducer' and not your 'agent' to product providers, and NO advise is given. Only generic information. Therefore suitable professional advise should be obtained before progressing, as no liability will be taken what so ever.
Consent to Consumer Contact: For any client to contact Independent Financial Services (GB) is on the basis the terms of business have been read and agreed, and allow us to contact the clientGeneral Insurance:
IF YOU SUBSEQUENTLY CEASE TO PAY PREMIUMS ON AN INSURANCE POLICY AND, in consequence, we are obliged to refund any commission paid, WE RESERVES THE RIGHT TO CHARGE YOU A FEE or charged for full any subsequent losses we occur. BUT NOT IF YOU EXERCISE YOUR RIGHT TO CANCEL THE POLICY IN ACCORDANCE WITH THE CANCELLATION NOTICE SENT TO YOU BY THE PRODUCT PROVIDER.
Material Facts: Disclosure: All material facts must be disclosed both to the insurer, lender and Independent Financial Services (Commercial) in initial Fact Find and appraisal process in determining suitability of a product, and in any application forms. We act in good faith in acting for you, but if you with-hold relevant information / material facts resulting in your application aborting or you cancel or cease to proceed without good cause, we reserve the right and at our sole & exclusive discretion to charge you on an hourly rate (@ £45.00 per hour) for time expended on your file / application. Full details available upon written request. We entertain serious enquiries only, our time and resources are limited, and for clients who value our quality service delivery. If you seek to purchase or remortgage a property and cannot find i.e. a Deposit, Stamp Duty, Legal Expenses etc. and your application aborts, you will be charged for full any subsequent losses we occur. If you cannot afford insurance premiums or mortgage payments, please do not proceed as you may be at risk.
Law and Jurisdiction: This Terms of Business agreement sets out the terms of our relationship with you and is governed by and construed in accordance with English Law and any dispute arising under it shall be subject to the exclusive jurisdiction of the English Courts and specifically Leeds Courts of justice. Unless otherwise agreed between us in writing no term of this agreement is enforceable under the Contracts (Rights of Third parties) Act 1999. For the avoidance of doubt, the limit of the Company's liability will be limited to 1,000,000 in any one circumstance.
Start of Cover: Insurance Cover or property loans or finance will not comence until fully Under-written and accepted by the product provider - receipt of payment does not mean insurance cover has commenced. As at time onine sales credit card payments can be debited at time of order. But in the event cover is declined or terms amended you will be provided with a full refund. Plus you have 14 days cooling down period, after purchase you can cancel subject to no Claims being borne. In the case of Mortgage Payment Protection Insurance (MPPI) or Payment Protection Insurance (PPI) you have 30 days cooling of period
For the Companies protection and training purposes, telephone calls may be recorded or monitored.
Think Carefully Before Securing Other Debts Against Your Home. Your Home May be Repossessed If You Do Not Keep Up Repayments on Your Mortgage Or any Other Debt Secured On It
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